Category: Events

Employee surveillance: will working from home be misery or joy?

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Tuesday 20th April 2021
10:00 – 12:00 GMT
Webinar

Presented by John Seddon and Ibrar Hussain

With the massive shift to working from home we now see tech companies promoting new employee surveillance tools. These tools will undermine performance and morale.

Think about it from the employee’s point of view: Your boss can see your emails, any documents you read or create, your appointments, who you talk to, and when; can listen to or read transcriptions of your calls. Your boss can see your computer screen, can monitor your internet use, the sites you visit and for how long. Your boss can even turn on your camera and watch you at work. How would you like to be that employee?

This webinar will cover:

  • Employee surveillance before WFH
  • The purpose and value of surveillance
  • The new surveillance tools: good or bad?
  • Principles for good measurement and control
  • Surveillance of the work, not the worker

 

If you want to ensure that service is delivered by energised, innovative, committed people rather than demoralised fear-ridden automatons, you should join the webinar.

Cost

£75 + VAT per delegate
£50 + VAT early-bird rate if you book before 12th March 2021

Book your place

Complete the booking form and return to office@vanguardconsult.co.uk

To join the webinar, you need a laptop, computer, smart phone or tablet with a connection to the internet. You don’t need any other special software or equipment.

We will send you the Zoom webinar link on Monday 8th March and a reminder to join shortly before the webinar is due to start on Tuesday 9th March.

Whole System Case Mapping: an action-learning masterclass

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13th October and 10th November 2021 (one day online course split over two mornings)

Learn how to map the flow of work through real case histories in people centred systems. This one-day action learning masterclass is for people working in people centred services. At the end of the course, you will be able to map cases, identify what really matters to people and reduce failure demand.

Benefits of attending:

  • An empirical understanding of how well your current system is performing
  • The skills to map cases in a people centred system
  • An insight into the system conditions affecting your performance
  • The skills to work with partners to transform the whole system
  • The ability to identify waste and the causes of waste in your system

Who should attend:

  • People working in people centred services
  • Anyone interested in using knowledge and data from the cases in their end to end system to understand how that system could be transformed
  • Those who have access to case files and a good relationship with partner agencies
  • Those who recognise that the current design of many social care and associated systems are no longer fit for purpose, much of which has been highlighted through the recent COVID 19 pandemic
  • Those who are operational/strategic leaders in systems and who want to think about things in a different way

What will be covered:

  • An introduction to the Vanguard Method as applied in people centred systems
  • Why mapping cases helps you build a comprehensive picture of the system and the thinking that governs its design
  • How to map cases, identify value work, and study system conditions
  • A framework that will support your learning
  • The key features of the current system and the key features of what an alternative system could look like

Method of delivery:

The online session will be split into two half days and will involve interactive as well as taught sessions. We also ask you to have access in the intervening days between the two sessions to cases that you can map that have been, or still are, in your system. We will want to do some of this mapping in real time alongside you and some of it will be done by you on the intervening days between the 2 sessions.

The cost to attend this event is £245 plus VAT per delegate.  

To book your place, complete the booking form booking form and return to Maria at office@vanguardconsult.co.uk

Please register your interest and be the first to find out when the next course will run by filling in the form below

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Understanding Demand: an action-learning masterclass

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Mornings of 12th October and 9th November 2021 (one day course split over two mornings)

Learn how to transform your people centred system using knowledge and data of your current system and the demand that comes into it. At the end of the course, you will be able to carry out an empirical analysis of demand coming into your system. You will leave with an alternative vision for the design and management of your service.

Benefits of attending:

  • The ability to carry out an empirical analysis of demand coming into your system
  • An evidence-based understanding of how well your current system is performing
  • Knowledge of the best place to start when transforming a people centred system
  • The confidence and skills to start transforming your own system
  • An alternative vision for the design and management of your service

Who should attend:

  • People working in people centred services
  • Anyone interested in using knowledge and data from the demands that currently come into your service to help transform it
  • Those who recognise that the current design of many social care and associated systems are no longer fit for purpose, much of which has been highlighted through the recent COVID 19 pandemic
  • Those who are operational/strategic leaders in systems and who want to think about things in a different way

What will be covered:

  • An introduction to the Vanguard Method as applied in people centred systems
  • Why studying demand and clarity of purpose are a good starting point
  • How to study demand in a people centred system
  • Learning from demand and where this will then take you
  • A framework that will support your learning
  • The key features of the current system and the key features of what an alternative system could look like

Method of delivery:

The session will be split into two half days and will involve some interactive sessions.  We will also ask you, if possible, to have access to your demands that come in via the telephone, the internet, or walk-in demands in the days between the two sessions.

Cost £245.00 + VAT

To book your place, complete the booking form and return to Maria at office@vanguardconsult.co.uk

If you are unable to attend this date, please register your interest and be the first to find out when the next course will run by filling in the form below

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Beyond Commissioning: an action-learning masterclass

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A one-day masterclass for people considering a new approach to commissioning


Mornings of 15th and 16th June 2021 (online)

This highly practical one-day session will help you to change the way you engage with your commissioner/provider partners to create a collaborative, asset-based approach to improving your service.

You will hear from a local authority commissioner about how they studied the homecare system in their area, before deciding to redesign it to better achieve what really mattered to service users, leading to improved outcomes for citizens, workers and costs.

Learn how to study your own service as a system.

Benefits of attending

  • get an insight into a different approach to commissioning
  • learn from others who have realised the benefits of commissioning in a different way
  • understand at an introductory level the Vanguard Method and its application in People Centred Systems
  • understand why it is critical to change the thinking that governs the way the system is run when transforming the commissioning process
  • learn how to experiment within current procurement law

Who is the masterclass for?

  • people working in People Centred Systems
  • anyone who runs and manages front-line services in either the public, third sector or private sector (e.g. home-care commissioners, or advice line providers)
  • anyone interested in using the skills, knowledge, and strengths of individuals in communities and localities when commissioning services
  • policymakers in public services nationally and locally
  • regulators and inspectors

Distance learning – due to the current social distancing restrictions, this programme will be delivered via a video conferencing platform, such as Zoom or Microsoft Teams. The course will be strictly limited to small groups to create value for each delegate and in manageable sessions with plenty of intervals to allow for comfort and refreshment breaks.

Joanne Gibson
Joanne has many years of experience in the Vanguard Method and has consulted on diverse projects in the public, voluntary and private sectors. She has helped a wide variety of organisations understand how their current system works through the application of Vanguard Method principles. This has included extensive experience in working across organisations in localities, challenging traditional work boundaries and removing constraints to focus on the individual/citizen at the centre of the service(s). More recently she has supported organisations that are experimenting with commissioning homecare based on an understanding of ‘what matters’ and challenging traditional procurement processes.

Brendan O’Donovan
Brendan O’Donovan is Head of Research at Vanguard Consulting. Originally from a local authority background, Brendan joined Vanguard in 2007 and worked with Vanguard’s founder Prof John Seddon on a series of publications. Brendan has worked with a variety of organisations including local authorities, universities, the NHS, housing associations and charities to study the way they design and manage their work.

Brendan and Joanne are also the tutors on a workplace-based People Centred Services course at Kingston University, helping those working in people centred services to improve people’s lives and reduce costs.

The cost to attend this ‘Beyond Commissioning’ event is £195 plus VAT per delegate.  

To book your place, complete the booking form and email it to office@vanguardconsult.co.uk

If you are not able to attend the June or November dates, please register your interest and be the first to find out when the next course will run next by filling in the form below

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Vanguard Method 4 day action-learning masterclass

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Beyond Command and Control:
Vanguard Method 4 Day Action Learning Masterclass

How to deliver improvement beyond imagination

This hands-on programme is designed to teach delegates the basics behind the Vanguard Method and how to apply it in their own organisation. Delivered by an expert Vanguard Consultant, it will challenge conventional approaches to the design and management of work and how this is impacting performance in your workplace.

Identify the scope for improving customer service, increasing sales and reducing costs whilst getting buy-in from staff and stakeholders who are resistant to change.

The Masterclass, run over a four week period, with one full day seminar per week, will give you the opportunity to have access to a Vanguard Consultant and engage with other like-minded managers and professionals from different organisations.  Spaces are limited to ensure value is designed in for each delegate to have the time and capacity to study and feedback on the specific issues identified in their own organisation.

NB: To make this a thought-provoking and rewarding programme, it is essential that delegates study their own system for up to a full day between each of the sessions.

Distance learning – this programme will be delivered and supported remotely by a Vanguard Consultant via a video conferencing platform such as Microsoft Teams. The course will be strictly limited to small groups to create value for each delegate and in manageable sessions with plenty of intervals to allow for comfort and refreshment breaks.

This is proving to be our most popular online masterclass with dates filling very quickly. Book Now to avoid disappointment.

For further information click here.

Distance Learning Masterclass Dates:
Distance Learning Price for 2022: £625.00 plus VAT per delegate

NEW DATES ADDED…
Day 1 – Tuesday 11th January 2022
Day 2 – Tuesday 18th January 2022
Day 3 – Tuesday 25th January 2022
Day 4 – Tuesday 1st February 2022
Book Now

If the above dates do not suit, please Email us to register early interest in the next set of dates and we can email you details as soon as released.

One-Day Introduction to the Vanguard Method

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New Dates Coming Soon

This event will give you an Introduction to the Vanguard Method: a better way to make the work work.

Delivered by an expert Vanguard Consultant, on this One-Day Programme you will learn why traditional management approaches make things worse; why targets, inspections and specifications impair performance; the importance of good measures and how to approach re-designing your system.

To tailor the exploration of the Vanguard Method to your specific circumstances, these courses are run for small numbers of senior leaders at a time.  These one-day introduction courses are run in response to demand.  As such, if you are interested in attending, please register your interest by emailing the office at office@vanguardconsult.co.uk.  Please include your name, role, organisation, address and contact number, together with the name/s and role/s of any colleagues who may also wish to attend.  We will then contact you when the next course dates are released.

We also offer the option of running this course in-house, tailored for delegates from the same organisation. If you would like to discuss this option, please contact us at: office@vanguardconsult.co.uk, or 01280 822255.

More Information