Get connected
Register or login for FREE access to:
John Seddon’s podcasts
(see topics)
5-minute tutorial: What’s wrong with Command and Control?
6-minute tutorial: Getting buy in from others
5-minute tutorial: Demand in health and care services
5-minute tutorial: Demand is the Lever
The back office is a busted flush
Talking targets in Westminster
Rethinking our theory of control
Social work blueprint belongs in the bin
Thinking System Performance (Vanguard principles: no.2)
Employee surveillance, the latest Command and Control disease
What’s different about the Vanguard Method?
Busting bureaucracy in home repairs
W Edwards Deming, the first inspiration for the Vanguard Method
Purpose Measures Method (Vanguard principles: no.1)
Failure demand: easily understood, easily misunderstood
McKinsey extols the benefits of digital public services; wise advice or costly folly?
The killing of Alison: reflections on the NHS regime
Buurtzorg: a brilliant care service that failed in the UK
plus:
Subscriptions: want to take a look at what’s available by subscription?