Measuring beyond command and control: a masterclass

3rd September 2021
10:00 until 11.30 BST

Measuring performance is not only about defining the right parameters. All though this is important, the purpose of measuring in the first place trumps any effort at finding the right things to measure. This masterclass shows how to start to using measures to understand and improve, and what consequences this perspective will have both on the specific measures being used, but also why they are being used. Measuring beyond command and control has large implications for leaders, employees, and consultants. This masterclass gives you a high level ,as well as a very practical introduction to how to get started.

Participants will:

  • Gain an understanding of what the purpose of measuring is
  • Understand the criteria for ‘a good measure’
  • Be able to ask better questions about measures
  • See practical examples of real measures and the link to the organizational operation
  • Be introduced to the theory of variation and understand its implications
  • Be able to better predict the organizational performance
  • Understand the link between what you measure and the organizational system
  • Be able to collect measures in your own organization

There will be time to ask questions at the end of the session.

The masterclass is most relevant for leaders and improvement consultants in the private and public sector.

Duration 1,5 hour.

Participants will attend without sound and video, with the opportunity to ask questions.

£125 + VAT per delegate

To book a place, please complete the booking form and email it to pr@vanguardconsult.co.uk

Masterclass – Beyond Rules and Procedure

Friday 24th September 2021
10:00 until 11.30 BST

Most leaders understand that rules and procedures have their limitations – but they use them anyway. The consequences are more bureaucratic and rigid organizations. But if you want to go beyond rules and procedures, what can you do instead? A viable alternative needs to better solve the problem that rules and procedures are trying to solve. This masterclass gives you an understanding of the mechanics of the bureaucracy factory and introduces you to a structured approach by which principles are used as a viable alternative. You will also see how this approach works within legal frameworks and compliments the workings of an organization that understands customers demand and uses measures to understand and improve the work. Finally, you will begin to see how going beyond rules and procedures affects the role of leaders, employees, and consultants.

Participants will:

  • Be introduced to the bureaucracy factory
  • Understand the model for going beyond rules and procedures, and the logic behind it
  • Understand how to formulate principles based on knowledge from the work
  • Understand what needs to be in place for a principle-based approach to work
  • Understand how principles can be used to create better practices within legal frameworks
  • See how principles complements understanding demand, better measures and improving performance

There will be time to ask questions at the end of the session.

The masterclass is most relevant for leaders and improvement consultants in the private and public sector.

Duration 1,5 hour.

Participants will attend without sound and video, with the opportunity to ask questions.

£125 + VAT per delegate
£95 + VAT per delegate (if booked before Friday 20th August 2021)

To book a place, please complete the booking form and email it to pr@vanguardconsult.co.uk

FREE networking event

happy young woman having video call via laptop

Thursday 14 October 2021
10:00 until 12:00 GMT

Via Zoom

An opportunity for practitioners and leaders across different sectors to come together and:

  • hear a case study
  • share learning
  • discuss challenges and opportunities
  • connect with like-minded people

We will get together in break out rooms to network, reflect on the case study and talk about challenges in your own work.

Sign up here:

Systems leadership programme

serious black businessman opening taxi door

Programme commences November 2021


Designing and leading effective people centred systems

If you want the needs of citizens to take priority over bureaucracy, to reduce costs, and you want change to be fast and reliable then this online programme is for you.

The Vanguard Method for people centred systems is tried and tested – you will follow the first steps that others have taken towards making dramatic improvements to the quality of services provided, thereby reducing operating costs and reducing demand on services. We call this ‘Check’. See what the pioneers say about the programme.

Who the programme is for

This programme is for those working for public, private, and third sector organisations whose services are primarily concerned with people’s welfare. We describe these services as people centred systems. People who have already benefitted from our people centred systems courses include:

  • Chief executive officers
  • Directors and managers of adult social care services
  • Directors and managers of children’s services
  • Health and social care managers
  • Housing and homelessness managers
  • Commissioning managers
  • Change, transformation and improvement leads
  • Programme leads

We know that people particularly value the opportunity to learn alongside others from different organisations on our people centred systems programmes.

It will be necessary for participants to identify a cohort of co-learners and leaders in their service and in partner organisations who they can work with during the programme.

Delivery and duration

The programme includes 8 days of Vanguard-led group tuition over a period of 6 months on the following dates (all of which are Wednesdays and are full days except the two half days stated):

10 Nov 2021
17 Nov 2021
1 Dec 2021 (Half day)
12 Jan 2022
9 Feb 2022
9 March 2022
6 April 2022
4 May 2022
18 May 2022 (Half day)

Learning is through a combination of these interactive group sessions  delivered live online, along with independent learning in the form of videos and written content, self-guided practical assignments and complete access to the Vanguard portal of online resources.

You will be able to apply what you learn immediately in your own workplace. Your practice will be validated through feedback from Vanguard experts, and the programme is designed around the application of the Vanguard Method in your own work setting, alongside a team of colleagues or partners.

Programme outcomes

On completion of the six-month programme, you will have developed the following skills and knowledge:

Systems leadership skills

  • An alternative vision for the design and management of your system
  • An understanding of the true purpose of your system from the citizen’s point of view
  • The intervention and leadership skills necessary to work with colleagues, partners and key stakeholders in the process of system change
  • Knowledge of the best place to start when transforming a people centred system
  • An understanding of different system archetypes
  • The ability to work across organisational boundaries

Understanding demand, what matters, case mapping and flow

  • The ability to lead an empirical analysis of demand coming into your system
  • The ability to understand what really matters to citizens
  • An evidence-based understanding of how well your current system is performing
  • The skills to work with a team to map cases across people centred systems
  • An empirical understanding of the barriers (or system conditions) affecting performance, and the thinking that created them
  • The ability to identify the waste and the causes of waste in your system, and its impact on costs and capacity

Measurement

  • The ability to work with others to develop good measures in your own system
  • Knowledge of how to use measures at different levels of the organisation and system
  • The ability to tell a good from a bad measure
  • An understanding of leading and lagging measures, and the economics of your system
  • The ability to apply good measures within the parameters of regulatory frameworks

Redesign

  • The ability to establish the basis for a system redesign
  • An understanding of the implications for roles and structures
  • The ability to develop a new purpose and new operating principles for your system
  • Developing intervention skills: applying Egan’s model of ‘the Skilled Helper’ in order to enable others to analyse their problems and develop action strategies.

Continued learning

You will be supported to continue your learning by taking part in our Alumni community of skilled interventionists after completing the course.

Everyone who completes the first Systems Leadership programme successfully will be eligible to apply for the second part of the Systems Leadership programme, which equips you with the skills to continue redesign and make sustainable system change.

Cost

This programme costs £2000 + VAT per delegate.

Secure your place

To secure a place on this programme now, please complete the booking form and email it to pr@vanguardconsult.co.uk

If you would like to discuss whether the course is suitable for you, please contact Emma Ashton at emma@vanguardconsult.co.uk

If you would like to convert your learning into an academic qualification, Kingston University offers alumni of this programme a post-graduate module that enables you to formally capture your knowledge through self-directed, autonomous study under academic supervision – known as the ‘Individual Work-based Learning Project. See here for further details. Alternatively, you may be interested in the course we run with Kingston ‘Applying the Vanguard Method to People Centred Services’. See here for further details.  Both options equate to 30 academic credits at Level 7.

Transforming home care and beyond

This webinar was recorded on Tuesday 18th May 2021 with Vanguard’s Emma Ashton and Brendan O’Donovan, and Meilys Heulfryn Smith, Programme Lead for Community Health and Social Care Transformation at Gwynedd Council, Wales.

For 20 years and counting, governments have promised to address social care reform. In the meantime, some organisations have quietly got on with dramatically changing things for themselves.

One such example is Gwynedd Council. Meilys shares her learning and experiences of improving citizens’ lives, increasing capacity and driving out the costs of waste in home care and beyond – in the health system and the wider community.

Meilys and her colleagues use the Vanguard Method to operate Beyond Command and Control. In this webinar, Meilys, Emma, and Brendan describe what this means in practice and Meilys shares her experiences for leaders considering embarking upon this profound systemic change.

Transforming home care and beyond is free to view. Please register by entering your email and clicking ‘Register’ or log in.

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Lunchtime webinar – Transforming home care and beyond

Tuesday 18th May 2021
13:00 until 14:00 BST
FREE

For 20 years and counting, governments have promised to address social care reform. In the meantime, some organisations have quietly got on with dramatically changing things for themselves.

One such example is Gwynedd Council. You are invited to join Meilys Heulfryn Smith, Gwynedd’s Programme Lead for Community Health and Social Care Transformation, as she shares her learning and experiences of improving citizens’ lives, increasing capacity and driving out the costs of waste in home care and beyond – in the health system and the wider community.

Meilys and her colleagues use the Vanguard Method to operate Beyond Command and Control. Join Meilys and Vanguard to learn more about what this means in practice and to discover what advice Meilys would give to leaders considering embarking upon this profound systemic change.

There will be the opportunity to ask questions.

Book your place