An interview with John Seddon

Adrian Swinscoe, author of Punk CX, interviews John Seddon on the Punk CX podcast.  You can hear the episode here.  Adrian and John discuss the difference between organisations talking ‘outside in’ and being designed ‘outside in’.

What’s the one thing missing from Agile?

In this 3-part series for Modern Analyst, John Seddon asks what’s missing from Agile, explains why knowledge is the prerequisite for profound change and why you should always do IT last, not first.