John’s latest podcast: BOHICA: Deliverology is back!
In this podcast, John Seddon talks about the sad business of deliverology.
This podcast is from November 2021.
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| Previous podcasts | |
| The back office is a busted flush Talking targets in Westminster | John Seddon explains why the upcoming regulations for Consumer Duty will hasten the demise of the back office. John describes his contribution to the Institute for Government’s research on targets in the public sector. |
Rethinking our theory of control | The new job of management is to act on the system. Management has to learn what that means. |
| Social work blueprint belongs in the bin | A pitch for public money and a shocking rip off: John Seddon on why the Blueprint for Children’s Social Care, published by Frontline and the Centre for Social Impact, belongs in the bin. |
| Thinking System Performance (Vanguard principles: No. 2) | Vanguard’s framework, tactics, and questions to make dysfunctional decision-making visible and put the right measures in the right place. |
| Demand is the greatest lever | Command-and-control thinkers treat all demand as work to be done – a strategic error |
| Failure demand: easily understood, easily misunderstood | You won’t get rid of it without understanding what causes it |
| Purpose Measures Method | A systemic relationship that either helps or hinders |
| W Edwards Deming: the first inspiration for Vanguard | He alerted us to the need to manage services as systems |
| Employee surveillance | The latest command-and-control disease; surveillance should focus on the work, not the people |
| What’s different about the Vanguard Method? | It starts with get knowledge, no plan required |
| Busting bureaucracy in home repairs | Gary Hamel argues the growth of bureaucracy is a blight; Vanguard shows a practical way to get rid of it |
| Digital Services | What works and what doesn’t work in the rush to digitise services? |
| Buurtzorg: a brilliant care service that failed to work in the UK | UK leaders need to understand how Buurtzorg was inspired |
| The killing of Alison: reflections on the NHS regime | The regime rewards reputation, so failures are hidden |
| McKinsey extols the benefits of digital public services; wise advice or costly folly? | Have a guess! |