John’s latest podcast:

A 5-minute tutorial: Personas

This is a 5-minute tutorial from John Seddon from June 2023.

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Previous podcasts
What’s wrong with Command and Control?A 5-minute tutorial from John Seddon – May 2023
Getting buy in from othersA 6-minute tutorial from John Seddon – March 2023
Demand in health and care servicesA 5-minute tutorial from John Seddon – February 2023
Demand is the leverA 5-minute tutorial from John Seddon – January 2023
Designing for Consumer DutyIn this podcast, John describes a method for compliance that is fast, low-cost, knowledge-based and will strengthen competitive position.
Regulation as a diseaseJohn explains why he has developed such antipathy to regulation and why he thinks the new Consumer Duty represents a profound shift in regulatory thinking.
Wilful BlindnessJohn Seddon talks to Tom Bell, author of Lions, Liars, Donkeys and Penguins: the killing of Alison
BOHICA: Deliverology is back!John Seddon talks about the sad business of deliverology
The back office is a busted flushJohn Seddon explains why the upcoming regulations for Consumer Duty will hasten the demise of the back office.
Boris targets the copsJohn Seddon reacts to the then UK Prime Minister Boris Johnson’s plans to create league tables for police call centres
Talking targets in Westminster

John describes his contribution to the Institute for Government’s research on targets in the public sector.

Rethinking our theory of control
The new job of management is to act on the system. Management has to learn what that means.
Social work blueprint belongs in the binA pitch for public money and a shocking rip off: John Seddon on why the Blueprint for Children’s Social Care, published by Frontline and the Centre for Social Impact, belongs in the bin.
Thinking System Performance (Vanguard principles: No. 2)Vanguard’s framework, tactics, and questions to make dysfunctional decision-making visible and put the right measures in the right place.
Demand is the greatest leverCommand-and-control thinkers treat all demand as work to be done – a strategic error
Failure demand: easily understood, easily misunderstoodYou won’t get rid of it without understanding what causes it
Purpose Measures MethodA systemic relationship that either helps or hinders
W Edwards Deming: the first inspiration for VanguardHe alerted us to the need to manage services as systems
Employee surveillanceThe latest command-and-control disease; surveillance should focus on the work, not the people
What’s different about the Vanguard Method?It starts with get knowledge, no plan required
Busting bureaucracy in home repairsGary Hamel argues the growth of bureaucracy is a blight; Vanguard shows a practical way to get rid of it
Digital ServicesWhat works and what doesn’t work in the rush to digitise services?
Buurtzorg: a brilliant care service that failed to work in the UKUK leaders need to understand how Buurtzorg was inspired
What is command and control management?Listen to Chapter 1 of John Seddon’s latest book ‘Beyond Command and Control’ to find out what the biggest problem is with command and control management. 
The killing of Alison: reflections on the NHS regimeThe regime rewards reputation, so failures are hidden
McKinsey extols the benefits of digital public services; wise advice or costly folly?Have a guess!