John’s latest podcast: talking targets in Westminster
John Seddon describes contributing to the Institute for Government’s research on targets in the public sector.
This podcast is from July 2021.
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| Previous podcasts | |
| Social work blueprint belongs in the bin | A pitch for public money and a shocking rip off: John Seddon on why the Blueprint for Children’s Social Care, published by Frontline and the Centre for Social Impact, belongs in the bin. |
| Thinking System Performance (Vanguard principles: No. 2) | Vanguard’s framework, tactics, and questions to make dysfunctional decision-making visible and put the right measures in the right place. |
| Demand is the greatest lever | Command-and-control thinkers treat all demand as work to be done – a strategic error |
| Failure demand: easily understood, easily misunderstood | You won’t get rid of it without understanding what causes it |
| Purpose Measures Method | A systemic relationship that either helps or hinders |
| W Edwards Deming: the first inspiration for Vanguard | He alerted us to the need to manage services as systems |
| Employee surveillance | The latest command-and-control disease; surveillance should focus on the work, not the people |
| What’s different about the Vanguard Method? | It starts with get knowledge, no plan required |
| Busting bureaucracy in home repairs | Gary Hamel argues the growth of bureaucracy is a blight; Vanguard shows a practical way to get rid of it |
| Digital Services | What works and what doesn’t work in the rush to digitise services? |
| Buurtzorg: a brilliant care service that failed to work in the UK | UK leaders need to understand how Buurtzorg was inspired |
| The killing of Alison: reflections on the NHS regime | The regime rewards reputation, so failures are hidden |
| McKinsey extols the benefits of digital public services; wise advice or costly folly? | Have a guess! |