John’s latest podcast: talking targets in Westminster
John Seddon describes contributing to the Institute for Government’s research on targets in the public sector.
This podcast is from July 2021.
|Social work blueprint belongs in the bin||A pitch for public money and a shocking rip off: John Seddon on why the Blueprint for Children’s Social Care, published by Frontline and the Centre for Social Impact, belongs in the bin.|
|Thinking System Performance (Vanguard principles: No. 2)||Vanguard’s framework, tactics, and questions to make dysfunctional decision-making visible and put the right measures in the right place.|
|Demand is the greatest lever||Command-and-control thinkers treat all demand as work to be done – a strategic error|
|Failure demand: easily understood, easily misunderstood||You won’t get rid of it without understanding what causes it|
|Purpose Measures Method||A systemic relationship that either helps or hinders|
|W Edwards Deming: the first inspiration for Vanguard||He alerted us to the need to manage services as systems|
|Employee surveillance||The latest command-and-control disease; surveillance should focus on the work, not the people|
|What’s different about the Vanguard Method?||It starts with get knowledge, no plan required|
|Busting bureaucracy in home repairs||Gary Hamel argues the growth of bureaucracy is a blight; Vanguard shows a practical way to get rid of it|
|Digital Services||What works and what doesn’t work in the rush to digitise services?|
|Buurtzorg: a brilliant care service that failed to work in the UK||UK leaders need to understand how Buurtzorg was inspired|
|The killing of Alison: reflections on the NHS regime||The regime rewards reputation, so failures are hidden|
|McKinsey extols the benefits of digital public services; wise advice or costly folly?||Have a guess!|