In this podcast, from March 2021, John Seddon talks about how to make dysfunctional decision-making visible to managers. John begins with Konosuke Matsushita and introduces the division of labour between those who command and those who are controlled: bosses and workers.
The dysfunction is not visible as our current thinking about the design and management of work blinds us to it. Further, we have the wrong controls in the wrong place.
Describing Vanguard’s Thinking > System > Performance framework, John shares tactics and questions to help make this dysfunction visible, and put the right measures in the right place.