Access the complete Vanguard Method, to understand and improve your system; with access to Vanguard experts and advanced practitioner webinars.

How to Study

A complete guide to studying service organisations as systems; getting knowledge is the prerequisite for fast and effective change.

The guidance shows you what to study and how. Following the guidance will require spending most of your time in the work.

How to Design

Provided you are armed with knowledge from studying your service as a system, how to design takes you through the steps to create a completely different service design.


Practical examples of the Vanguard Method in action. Each application shows how the service was designed conventionally, what was learned from studying it as a system and what the redesigned service looks like.

The applications are NOT for copying. They are provided to help you calibrate your work and to give you confidence that you are taking the right steps.

Intervention tactics

How do you ‘prove’ the counter intuitive truths. Should your redesign be small scale or should you take direct action to change the system?

How do you help managers into their new roles acting on the system? … useful tactics for intervening, taught by expert interventionists.