Tactics to develop an outside-in, systemic, perspective

Ideas to exploreSome basics on purpose, failure demand and more
Understanding your organisation as a systemIntroductory concepts for understanding service organisations as systems
Becoming customer drivenThinking outside-in: seeing the opportunity
Learning from variationMeasures that help you learn and improve
Do you have a theory?Theory and knowledge as essential for effective change
John Seddon wants you to cheatWhy giving customers what they want is not heretical
MeasurementChanging thinking about measures and control
Understanding People Centred SystemsHow to study people-centred systems
Forget your people – real leaders act on the systemThe submission that won the first McKinsey/HBR prize for reinventing leadership