John’s latest podcast:
A 5-minute tutorial: Personas
This is a 5-minute tutorial from John Seddon from June 2023.
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| Previous podcasts | |
| What’s wrong with Command and Control? | A 5-minute tutorial from John Seddon – May 2023 |
| Getting buy in from others | A 6-minute tutorial from John Seddon – March 2023 |
| Demand in health and care services | A 5-minute tutorial from John Seddon – February 2023 |
| Demand is the lever | A 5-minute tutorial from John Seddon – January 2023 |
| Designing for Consumer Duty | In this podcast, John describes a method for compliance that is fast, low-cost, knowledge-based and will strengthen competitive position. |
| Regulation as a disease | John explains why he has developed such antipathy to regulation and why he thinks the new Consumer Duty represents a profound shift in regulatory thinking. |
| Wilful Blindness | John Seddon talks to Tom Bell, author of Lions, Liars, Donkeys and Penguins: the killing of Alison |
| BOHICA: Deliverology is back! | John Seddon talks about the sad business of deliverology |
| The back office is a busted flush | John Seddon explains why the upcoming regulations for Consumer Duty will hasten the demise of the back office. |
| Boris targets the cops | John Seddon reacts to the then UK Prime Minister Boris Johnson’s plans to create league tables for police call centres |
| Talking targets in Westminster | John describes his contribution to the Institute for Government’s research on targets in the public sector. |
Rethinking our theory of control | The new job of management is to act on the system. Management has to learn what that means. |
| Social work blueprint belongs in the bin | A pitch for public money and a shocking rip off: John Seddon on why the Blueprint for Children’s Social Care, published by Frontline and the Centre for Social Impact, belongs in the bin. |
| Thinking System Performance (Vanguard principles: No. 2) | Vanguard’s framework, tactics, and questions to make dysfunctional decision-making visible and put the right measures in the right place. |
| Demand is the greatest lever | Command-and-control thinkers treat all demand as work to be done – a strategic error |
| Failure demand: easily understood, easily misunderstood | You won’t get rid of it without understanding what causes it |
| Purpose Measures Method | A systemic relationship that either helps or hinders |
| W Edwards Deming: the first inspiration for Vanguard | He alerted us to the need to manage services as systems |
| Employee surveillance | The latest command-and-control disease; surveillance should focus on the work, not the people |
| What’s different about the Vanguard Method? | It starts with get knowledge, no plan required |
| Busting bureaucracy in home repairs | Gary Hamel argues the growth of bureaucracy is a blight; Vanguard shows a practical way to get rid of it |
| Digital Services | What works and what doesn’t work in the rush to digitise services? |
| Buurtzorg: a brilliant care service that failed to work in the UK | UK leaders need to understand how Buurtzorg was inspired |
| What is command and control management? | Listen to Chapter 1 of John Seddon’s latest book ‘Beyond Command and Control’ to find out what the biggest problem is with command and control management. |
| The killing of Alison: reflections on the NHS regime | The regime rewards reputation, so failures are hidden |
| McKinsey extols the benefits of digital public services; wise advice or costly folly? | Have a guess! |