Here is your first ‘tactics’ guide to get started in building knowledge of your organisation as a system. We encourage you to have a read and undertake some of the exercises.
Tag: email access
Digital Services
In this podcast from April 2020, Vanguard’s Managing Director, John Seddon, outlines how command and control thinking sub-optimises digital services, describing two big mistakes that are commonly made when ‘going digital’.
John outlines three steps for a better way to use technology with existing services or when designing new services from scratch; creating value for customers, improving service, and reducing costs,