In this podcast from April 2020, Vanguard’s Managing Director, John Seddon, outlines how command and control thinking sub-optimises digital services, describing two big mistakes that are commonly made when ‘going digital’.
John outlines three steps for a better way to use technology with existing services or when designing new services from scratch; creating value for customers, improving service, and reducing costs.
John describes tactics for understanding the extent of the threat from new entrants or ‘disruptors’: will they ‘steal your lunch’? Or do they fail to understand an organisation’s most strategic asset?
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