Tag: email access

Listen to Chapter 1 of John Seddon’s latest book ‘Beyond Command and Control’ to find out what the biggest problem is with command and control management. 

Listen to John Seddon questioned by a panel about his views on targets for BBC Radio 4’s Moral Maze. The topic under discussion is whether an intelligent person would be moral if they were not compelled to be so.

First broadcast in 2013, the programme is just as relevant today, as targets remain a feature of organisational life across the service industry, notably in finance, the NHS and call centres.

This podcast, from June 2020, is about demand. John Seddon explains :
why knowledge about demand in service organisations is a big lever, and
how to act on demand once you understand the nature of demand coming from your customers.

From the Vanguard archive, 18 June 2010:

Writing in the Management Information eXchange, John Seddon tells the story of a curious public sector leader, a pugilist and a contrarian, who chose to do the right thing and design his system entirely around the needs of the customer – against the advice of  Government inspectors.

What happened? Costs fell, morale soared and best practice got better…

John Coleman, agility chef, interviewed John Seddon on 30 April 2020. Below is a recording of the interview that was streamed live. John and John cover a range of topics, from public services to digital services to the industrialisation of services and back office designs.

In this podcast, from May 2020, John Seddon outlines what’s different about the Vanguard Method.

the benefits of the Vanguard Method: the quality of the results it achieves, and
the features of the Vanguard method: the Vanguard Method doesn’t have any features of normal transformation programmes. Instead, it starts with Study. When leaders get knowledge, this enables them to experience the counter intuitive truths in their systems for themselves.