Tag: email access

Hear John Seddon’s podcast from August 2020. For a more detailed discussion on the problems with regulation read The Whitehall Effect.

We refer to the predominantly public sector / third sector services that (are meant to) support people in times of need as ‘People Centred Systems’. Examples include: health, social care, housing, benefits, advice services.

Written from experiences of applying the Vanguard Method in these systems, Vanguard’s Simon Pickthall outlines how to study People Centred Systems.

This tactics guide is designed to get you thinking ‘customer’.

There’s always plenty of talk about being ‘customer centric’ or ‘putting the customer at the heart of what we do’ but in reality a command and control ideology ‘pulls’ management back into silo, activity, unit cost thinking… and the good words are just more corporate wallpaper.

This guide will get the focus back with some useful exercises and activities you can undertake and engage others in.

From the Vanguard archives and recorded on 02 December 2019, watch John Seddon debate the future of public services at the Institute of Government with David Walker, former Managing Director of the Audit Commission and Kathy Evans, Chief Executive of Children England. John argues it is time we made managers who deliver public services responsible, rather than compliant; an essential prerequisite for innovation.

John Seddon, Vanguard’s Managing Director, describes Buurtzorg, an organisation design for social care that originated in The Netherlands and was developed by Jos de Blok.
John outlines how Buurtzorg design and manage work, using a logic that is diametrically opposed to traditional command and control thinking. The system gives recipients of care what they need. It delivers better service at lower cost, reducing admissions and hospital stays.

Here is another guide from our ‘tactics’ series for you to dip into. There are lots of questions for you and your teams to get your teeth into.