Measuring performance is not only about defining the right parameters. Although this is important, the purpose of measurement trumps any effort at finding the right things to measure.
This masterclass shows how to use measures to understand and improve, the consequences this perspective has on the measures-in-use, and why you should use them. Measuring beyond command and control has significant implications for leaders, employees, and consultants. Kristian and Jonas outline a high-level and practical introduction to get started.
The masterclass covers the following:
- Gaining an understanding about the purpose of measurement,
- Understanding the criteria for ‘a good measure’,
- How to ask better questions about measures,
- Practical examples of real measures and their link to operations,
- An introduction to the theory of variation and its implications,
- How to better predict organisational performance,
- Understanding the link between what is measured and the system (the design and management of work),
- How to collect measures in your own organisation.
Jonas and Kristian use a variety of formats during the masterclass, including explanation, animation, and PowerPoint presentations.
The masterclass is most relevant for leaders and improvement consultants in the private and public sector.
Duration: 90 minutes
Other masterclasses in this series
This masterclass is the third in a series of four, led by Kristian Astrup Nielsen and Jonas Astrup Beck. The other three masterclasses are:
How to make change based on knowledge – this is the first masterclass and was recorded on 6th May 2021,
Understanding demand – this is the second masterclass and was recorded on 13th August 2021,
Beyond rules and procedures – this is the final masterclass in the series and was recorded on 24th September 2021