John Coleman, agility chef, interviewed John Seddon on 30 April 2020. Below is a recording of the interview that was streamed live. John and John cover a range of topics, from public services to digital services to the industrialisation of services and back office designs.
Tag: Level 1
How do we change our thinking?
Fundamentally, the Vanguard Method is about changing management thinking. Why is this important? It is important because the prevailing management ideology – known as ‘command and control’ – does not work very well.
What’s different about the Vanguard Method?
In this podcast, from May 2020, John Seddon outlines what’s different about the Vanguard Method.
the benefits of the Vanguard Method: the quality of the results it achieves, and
the features of the Vanguard method: the Vanguard Method doesn’t have any features of normal transformation programmes. Instead, it starts with Study. When leaders get knowledge, this enables them to experience the counter intuitive truths in their systems for themselves.
Ideas to explore
Here is your first ‘tactics’ guide to get started in building knowledge of your organisation as a system. We encourage you to have a read and undertake some of the exercises.
Digital Services
In this podcast from April 2020, Vanguard’s Managing Director, John Seddon, outlines how command and control thinking sub-optimises digital services, describing two big mistakes that are commonly made when ‘going digital’.
John outlines three steps for a better way to use technology with existing services or when designing new services from scratch; creating value for customers, improving service, and reducing costs,
System archetypes
Vanguard’s Richard Davis introduces the idea that predominant characteristics of a system create an archetype. Understanding a system’s archetype can help identify the key points of leverage and, therefore, what to study to understand the capability of the system and why it is like that.