John Seddon talks about ‘IT last, not first,’ at ‘Better Digital from Better Method’, 16th May 2018, London.

Also highlights from:

  • CIO, RBS Group, Patrick Eltridge: Leadership Insights on Digital Development.
  • CEO, Hollard Partner Solutions, Angela Mhlanga: End-to-end Insurance Improvements
  • Head of Systems Thinking, E2E Transformation, Lloyds Banking Group, Justin Watts
  • Customer Journey Design Senior Manager, Lloyds Banking Group, Dave Kerr: Beyond Digital