This video is the third in a series of highlights from the Leaders Summit event on 10th March 2016 at the Queen Elizabeth II Centre, Westminster, London. Richard Hiscocks, Director Casualty Claims, Aviva UK, Justin Watts, Head of Systems Thinking, Lloyds Banking Group, and Pauline Holroyd, Vice President HR, Europe, Middle East, Africa & Asia Pacific, Crawford and Company highlight some of the surprising things they learned when studying their systems using the Vanguard Method.

In the blue box below, there are links to additional material relating to the video above, and you can also hear from other leaders and their teams talking about what they learned when they studied their systems.