This video is the fifth in a series of highlights from the Leaders Summit event on 10th March 2016 at the Queen Elizabeth II Centre, Westminster, London. Kristian Astrup Nielsen, Vanguard Scandinavia, describes the changes in performance when current management thinking about the design and management of work is given up and replaced with new operating assumptions. Justin Watts, Head of Systems Thinking, Lloyds Banking Group, Katharina Haase, Chief Operating Officer, Barclaycard Germany, Pauline Holroyd, Vice President HR, Europe, Middle East, Africa and Asia Pacific, Crawford and Company and Richard Hiscocks, Director Casualty Claims, Aviva UK talk about what happened when they applied these new operating assumptions to improve their systems and the results they achieved.

In the blue box below, there are links to additional material relating to the video above and you can hear from more leaders talking about the results they achieved by applying the Vanguard Method.