This video is the second in a series of highlights from the Leaders Summit event on 10th March 2016 at the Queen Elizabeth II Centre, Westminster, London. John Seddon introduces Richard Hiscocks, Director Casualty Claims, Aviva UK and Katharina Haase, Chief Operating Officer, Barclaycard Germany, who talk about their experiences of working with the Vanguard Method.

In the blue box below, there are links to additional material relating to the issues Richard and Katharina raise, and you can hear from more leaders talking about their experiences applying the Vanguard Method.