Establish management commitment.

Form the quality improvement team from representatives from each department.

Establish quality measurement throughout the company.

Evaluate the cost of quality.

Establish quality awareness amongst employees.

Instigate corrective action.

Establish an ad hoc committee for the Zero Defects programme.

Supervisor/employee training.

Hold a Zero Defects day to establish the new attitude.

Employee goal setting should take place, usually on a 30-, 60-, 90-day basis.

Error-cause-removal should be set up to follow the collection of problems.

Establish recognition of those who meet goals or perform outstandingly by (non-financial) award programmes.

Quality Councils composed of quality professionals and team chairpersons should meet regularly.

Do It All Over Again!

Maybe he added the last because it typically failed.