We refer to the predominantly public sector / third sector services that (are meant to) support people in times of need as ‘People Centred Systems’. Examples include: health, social care, housing, benefits, advice services.

Written from experiences of applying the Vanguard Method in these systems, Vanguard’s Simon Pickthall outlines how to study People Centred Systems. Please REGISTER (FREE) or SUBSCRIBE if you would like to read Simon’s guide.

These principles and tactics will help you study transactional systems. Sometimes, we refer to transactional systems as ‘demand-based’ or ‘inbound’ systems. These are systems where customers or citizens are getting in touch and placing demands on your system. If your transactional system is in a different service sector, Simon’s guide is equally applicable.