In this podcast from September 2020, John Seddon examines the arguments put forward in Digital Public Services: How to achieve fast transformation at scale. Please note, you need to download the report to see all the references.
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For more on the follies of digital services in the private sector, you can hear John’s podcast about digital services.
For more on the follies of digital services, read chapters 8 to 11 in Beyond Command and Control.