John Seddon, Vanguard’s Managing Director, describes Buurtzorg, an organisation design for social care that originated in The Netherlands and was developed by Jos de Blok.
John outlines how Buurtzorg design and manage work, using a logic that is diametrically opposed to traditional command and control thinking. The system gives recipients of care what they need. It delivers better service at lower cost, reducing admissions and hospital stays.
In this podcast, John describes the system conditions that prevail in the UK and have caused attempts to copy Buurtzorg to fail.