This podcast, from June 2020, is about demand. John Seddon explains :

  • why knowledge about demand in service organisations is a big lever, and
  • how to act on demand once you understand the nature of demand coming from your customers.

In the study section of our e-learning system you’ll find detailed guidance on how to study demand with plenty of examples, tactics and common errors to avoid. 

To hear John’s podcast, either REGISTER (FREE) or SUBSCRIBE.