This podcast, from June 2020, is about demand. John Seddon explains :
- why knowledge about demand in service organisations is a big lever, and
- how to act on demand once you understand the nature of demand coming from your customers.
In the study section of our e-learning system you’ll find detailed guidance on how to study demand with plenty of examples, tactics and common errors to avoid.
To hear John’s podcast, either REGISTER (FREE) or SUBSCRIBE.