To illustrate these principles in action, please click here to hear Neil Alexander describe a case study of an IT help desk system.
This page is part of Vanguard’s DIY Fundamentals programme, a unique education programme that will change the way you think about management.
The DIY Fundamentals programme teaches the concepts that make the Vanguard Method unique – the only approach to systems thinking with a profound track record.
Participants learn how the generate knowledge of the ‘what and why’ of performance as a system. It becomes clear to see that better service can be achieved with much lower costs.
Participants will be equipped to redesign a service, confident in the knowledge that profound results will follow.