Author: Vanguard Consulting Limited

Vanguard and Kingston University Course

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Will you take the opportunity to improve people’s lives and significantly reduce costs?
Pioneers across public services are achieving large financial savings and remarkable improvements in service by thinking radically about People Centred Systems. Listen to practitioners talk about results they have achieved using the Vanguard Method.
There are practical steps you need to take to improve people-centred services and dramatically reduce costs. The Vanguard Method and Kingston University London People Centred Services course will show you how. The module is accredited at Post Graduate Level 7 and worth 30 credits.
“The best course I’ve undertaken in my 17 years in Local Government.  It’s an approach that has made me completely rethink how I will plan the review, design and development of services and systems within and across my organisation and has provided me with a practical and logical way to go about it.” Ceri Armstrong, Senior Health and Social Care Development Manager, Adult Social Care, Thurrock Council (studied on Cohort 6 of the course)
“I have thoroughly enjoyed the course and learnt far more than I expected. It’s made a huge difference in that before the course I felt I had some/reasonable understanding of the Vanguard Method but was a little uncertain about whether I understood it sufficiently to fundamentally change the way my organisation works. Now I have the confidence/knowledge to make those changes. I have no hesitation in recommending the course and will do so to anyone I can.” Nigel Lucas, CEO at The Charity of Elizabeth Jane Jones
The course has been taught entirely online during the pandemic, whereas previously students were required to visit each other’s systems and the Kingston University campus. We will confirm the final arrangements for October closer to the start date. The course has a restricted intake so an early application is advised.
Register an interest
To register an interest in this course, please contact charlotte.pell@vanguardconsult.co.uk
Find out more about the course in the module guide.

Measuring beyond command and control: a masterclass

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3rd September 2021
10:00 until 11.30 BST

Measuring performance is not only about defining the right parameters. All though this is important, the purpose of measuring in the first place trumps any effort at finding the right things to measure. This masterclass shows how to start to using measures to understand and improve, and what consequences this perspective will have both on the specific measures being used, but also why they are being used. Measuring beyond command and control has large implications for leaders, employees, and consultants. This masterclass gives you a high level ,as well as a very practical introduction to how to get started.

Participants will:

  • Gain an understanding of what the purpose of measuring is
  • Understand the criteria for ‘a good measure’
  • Be able to ask better questions about measures
  • See practical examples of real measures and the link to the organizational operation
  • Be introduced to the theory of variation and understand its implications
  • Be able to better predict the organizational performance
  • Understand the link between what you measure and the organizational system
  • Be able to collect measures in your own organization

There will be time to ask questions at the end of the session.

The masterclass is most relevant for leaders and improvement consultants in the private and public sector.

Duration 1,5 hour.

Participants will attend without sound and video, with the opportunity to ask questions.

£125 + VAT per delegate

To book a place, please complete the booking form and email it to pr@vanguardconsult.co.uk