- 40% reduction in false alarms (fire)
- Reduced journeys and maintenance spend (fire)
- 30% reduction in total recorded crime
- Young people missing from care reduced by 75%
- Demand due to mental health issues reduced by 50% (police)
The Vanguard Method has been used by Police Forces and Fire & Rescue services across the UK to fundamentally change the way these services are delivered. By challenging assumptions underpinning the traditional service designs and giving up government targets in favour of measures relating to purpose, better outcomes have been achieved in –
999 Call Handling
Reduced abandoned/un-answered calls
Providing expertise at the initial point of contact
Non-reportable collisions administration redesigned resulting in annual efficiency savings of approx £300,000 – a 1500% ROI.
Community Operations Room
Front end/hub policing redesigned into local geographies delivering a better response to local needs
Enhanced issue identification and resolution resulting in greater capacity for front-line policing
Increased collection of proceeds of crime, additional arrests and convictions (Specific results withheld for operational reasons).
What it’s been like for the Fire & Rescue Service
Better for the people
Rebecca Bryant, Deputy Chief Executive of Staffordshire Fire and Rescue Service (in the video below) and Graeme Gerrard, Deputy Chief Constable at Cheshire Constabulary describe how applying the Vanguard Method has been better for their frontline staff and managers.
Graeme Gerrard, Deputy Chief Constable of Cheshire Constabulary: ‘We own our own cases. It gives people pride back in their job.’ Gerrard sums it up this way: ‘We’re well on the way. We know we’re doing the right thing – I don’t think the staff would let us turn back now even if we wanted to.’