In this podcast, from March 2021, John Seddon talks about how to make dysfunctional decision-making visible to managers.
John begins with Konosuke Matsushita and introduces the division of labour between those who command and those who are controlled: bosses and workers.
Jeremy Burgess, CEO of The Insurance Network, interviewed John Seddon, Vanguard’s Managing Director, on Tuesday 9th February 2021 at the TINtech London Market event.
John and Jeremy discuss management thinking around productivity, digitising services, and managing a distributed environment with a workforce working from home.
Your boss can see your emails, any documents you read or create, your appointments, who you talk to, and when; can listen to or read transcriptions of your calls. Your boss can see your computer screen, can monitor your internet use, the sites you visit and for how long. Your boss can even turn on your camera and watch you at work.
How would you like to be that employee?
In this podcast, from January 2021, John Seddon analyses employee surveillance, the latest command and control disease.
In this podcast, from January 2021, John Seddon discusses W Edwards Deming’s influence on the development of the Vanguard Method.
John Seddon describes his podcast, from November 2020, as follows:
“In my podcast on failure demand, I remarked that while the concept of failure demand has the fastest legs – in the sense that people ‘get it’ – it is not the most important; the most important concept in the Vanguard Method is the relationship between purpose, measures and method. Some subscribers asked me to say more, so I thought I’d do an occasional series on principles of the Vanguard Method, concepts we have developed in our work helping service organisations make great strides. So here’s the first, on purpose, measures method.
“You need a pen and paper for this one.”
Vanguard experts answer your questions about Purpose.
