Understanding the impact of command and control thinking on the performance of a system requires the adoption of a different perspective; to put on a different pair of glasses to see things that were previously invisible and make connections between things that were previously disconnected. Vanguard’s Ali Kerr talks through this framework of Purpose Measures Method using a case study.
Tag: e-learning
John Seddon on Radio 4’s Moral Maze
Listen to John Seddon questioned by a panel about his views on targets for BBC Radio 4’s Moral Maze. The topic under discussion is whether an intelligent person would be moral if they were not compelled to be so.
First broadcast in 2013, the programme is just as relevant today, as targets remain a feature of organisational life across the service industry, notably in finance, the NHS and call centres.
A podcast from John Seddon: demand is the greatest lever
This podcast, from June 2020, is about demand. John Seddon explains :
why knowledge about demand in service organisations is a big lever, and
how to act on demand once you understand the nature of demand coming from your customers.
A framework for getting knowledge
Vanguard’s Toby Rubbra talks through the Vanguard Model for Check. This is a heuristic framework that will enable you to make visible and empirical connections between the current thinking and assumptions, how this drives the design of work and its management, and in turn impacts on performance.
Forget your people – real leaders act on the system
From the Vanguard archive, 18 June 2010:
Writing in the Management Information eXchange, John Seddon tells the story of a curious public sector leader, a pugilist and a contrarian, who chose to do the right thing and design his system entirely around the needs of the customer – against the advice of Government inspectors.
What happened? Costs fell, morale soared and best practice got better…
Successful change starts with study
If something makes sense to somebody, why would or should they change?
Application of the Vanguard Method starts with a normative approach to building knowledge and understanding of the organisation from an outside-in, customer, and whole system perspective.