From the Vanguard archive, 18 June 2010:
Writing in the Management Information eXchange, John Seddon tells the story of a curious public sector leader, a pugilist and a contrarian, who chose to do the right thing and design his system entirely around the needs of the customer – against the advice of Government inspectors.
What happened? Costs fell, morale soared and best practice got better…
If something makes sense to somebody, why would or should they change?
Application of the Vanguard Method starts with a normative approach to building knowledge and understanding of the organisation from an outside-in, customer, and whole system perspective.
John Coleman, agility chef, interviewed John Seddon on 30 April 2020. Below is a recording of the interview that was streamed live. John and John cover a range of topics, from public services to digital services to the industrialisation of services and back office designs.
Fundamentally, the Vanguard Method is about changing management thinking. Why is this important? It is important because the prevailing management ideology – known as ‘command and control’ – does not work very well.
In this podcast, from May 2020, John Seddon outlines what’s different about the Vanguard Method.
the benefits of the Vanguard Method: the quality of the results it achieves, and
the features of the Vanguard method: the Vanguard Method doesn’t have any features of normal transformation programmes. Instead, it starts with Study. When leaders get knowledge, this enables them to experience the counter intuitive truths in their systems for themselves.
Here is your first ‘tactics’ guide to get started in building knowledge of your organisation as a system. We encourage you to have a read and undertake some of the exercises.
