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The back office is a busted flush

In this podcast, John Seddon explains why the upcoming regulations for Consumer Duty will hasten the demise of the back office.

If you liked this podcast, you can register for free to listen to all John’s podcasts.

https://beyondcommandandcontrol.com/wp-content/uploads/2021/09/back-office-busted-flush-MP3.mp3
  • Consumer Duty: Win win for customers and organisations
  • Front-office, back-office designs drive costs up
  • Bundred’s Blind Belief, John Seddon writes for the Guardian
  • Failure demand: what’s the big secret?
  • Economy of scale: a seductive but flawed idea
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