The back office is a busted flush

In this podcast, John Seddon explains why the upcoming regulations for Consumer Duty will hasten the demise of the back office.

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• Consumer Duty: Win win for customers and organisations
• Front-office, back-office designs drive costs up
• Bundred’s Blind Belief, John Seddon writes for the Guardian
• Failure demand: what’s the big secret?
• Economy of scale: a seductive but flawed idea