In the autumn of 2006, John Seddon was involved in the “Waterton challenge”, an initiative to improve management in Wales. Following his presentation, John was interviewed by Dr Paul Thomas (University of Glamorgan). These are clips from that interview.

Note: To select from the full list of clips available, please click on the white horizontal bars in the top left hand corner of the video below. The clips include:

  • What can we learn from the Toyota Production System?
  • Designing a customer-driven system
  • Is outsourcing the right question?
  • Train against demand
  • Is this a trust thing?
  • Is this an empowerment thing?
  • On targets
  • On tool heads
  • On measurement
  • Undoing current thinking
  • On the public sector