This video is the eleventh in a series of highlights from the Leaders Summit event on 10th March 2016 at the Queen Elizabeth II Centre, Westminster, London. Katharina Haase, Chief Operating Officer at Barclaycard Germany talks about her career to date and how the Vanguard Method compares to other transformation methods she has used to improve service, reduce costs, improve efficiency, revenue, and morale.

In the blue box below, there are links to additional material relating to Katharina’s video.