Skip to content
Vanguard Consulting Ltd

Vanguard Consulting Ltd

Vanguard Consulting Ltd

  • About
    • Timeline
    • Results
  • Services
    • Consulting
    • Know-how transfer
  • News
  • Events
  • Contact
    • Head Office
    • International
    • Who’s who
  • Resources
    • CapChart
    • E-learning
    • Library
    • FREE resources
    • Subscribe
    • DIY Fundamentals
    • Newsletter
    • Periodical
    • Network
    • Webinars
  • Shop
  • Login
  • 0

Failure demand

Failure demand is demand caused by a failure to do something or do something right for the customer (Seddon 2003).

The UK government talks about ‘avoidable contact’. This idea began life as failure demand but government failed to understand both the concept and its causes.

  • Some typical volumes
  • Avoidable contact
  • Manage value not cost

Get connected

  • FREE resources to get you started
    • John’s podcasts
    • John on video and audio
    • Tactics to get you started
    • Newsletter
    • Periodical
    • Webinars
    • The Vanguard Method and systems thinking
    • What can we learn from programmes of change?
    • Thinking things
    • The Library

Get knowledge

  • Practical tactics for understanding your system

Go for it

  • The complete Vanguard Method (e-learning) including applications and advice from Vanguard experts

Become a partner

  • Access to the complete Vanguard Method (e-learning) and Vanguard experts for you and your colleagues
This site uses cookies to improve your user experience. By using this site you agree to these cookies being used. To find out more see our Privacy & Cookies Policy
2022 Vanguard Consulting Ltd
  • Terms and conditions
  • Privacy & Cookies Policy
  • Accessibility