Let’s make toast the American way: I’ll burn, you scrape

Deming as quoted in Sensenbrenner J 1991’ Quality Comes to City Hall’ Harvard Business Review, March–April 1991 Issue

If you read ‘The Machine that Changed the World’ (Womack, Jones and Roos 2007, p91) you will discover that a German luxury car maker had a third of the total effort involved in assembly happening at the end of the production line, repairing things that were not made right the first time. Guess how many people are employed at the end of the Lexus line? Toyota have taken systems thinking further than any other company.

The costs of quality control can be enormous.