Managers who ‘fix’ problems often cause other problems. Putting out fires is not the same as improving things. But often managers like fire-fighting; fire-fighters are heroes.

Before we ‘fix’ anything we need to understand the problem. Most importantly we need to understand if the problem is a one-off or not.

Managers often think they know what the problems are and, therefore, that they know how to ‘fix’ them, but do they? And does the ‘fix’ really mean fixed or will further problems occur? These questions can only be answered by having knowledge of the true causes of problems and the predictability of problems.