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Vanguard Consulting Ltd

Vanguard Consulting Ltd

Vanguard Consulting Ltd

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Misguided behaviour

  • Misunderstanding the causes of failure demand
  • ‘Fixing’ problems
  • Activity = cost
  • Attention to output
  • Avoidable contact
  • Benchmarking: the fastest way to mediocrity
  • Checking work
  • Common examples of change without knowledge
  • Controlling staff worsens sales
  • Counting visits
  • Counting what counts
  • Dave’s Den
  • Does marketing ‘work’?
  • Employee engagement programmes
  • Employee engagement: by what method
  • Hiring consultants to solve ‘people problems’
  • Improve the people?
  • Increasing costs – bogus orders
  • Increasing costs – ship it
  • Interfering
  • Management as control?
  • Manager as coach?
  • Market research can mislead
  • Measuring workstates
  • Output vs capability
  • Outsourcing transactions
  • People do what you count, not what counts
  • Policy-based evidence
  • Reliance on tools
  • Scripts and screens
  • Should we benchmark failure demand?
  • Specialisation drives costs up
  • Tampering
  • Tampering: The funnel experiment
  • The core paradigm
  • The folly of ‘levers’
  • The illusion of control
  • The most common mistake
  • This year versus last year
  • Unhelpful MBWA (management by walking around)
  • What is the purpose of marketing?
  • Why do managers like IVR?
  • You are the brand
  • ‘This call may be recorded’

Introduction to Vanguard e-learning

Get connected

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    • John’s podcasts
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    • Newsletter
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    • The Vanguard Method and systems thinking
    • What can we learn from programmes of change?
    • Thinking things
    • The Library

Get knowledge

  • Practical tactics for understanding your system

Go for it

  • The complete Vanguard Method (e-learning) including applications and advice from Vanguard experts

Become a partner

  • Access to the complete Vanguard Method (e-learning) and Vanguard experts for you and your colleagues
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