- Approaches to change
- Attention to process
- Change management principles
- Does change require a plan?
- Does change take time?
- Don’t make decisions
- Experience is not learning
- Individual differences
- Leadership competencies
- Managing the downside
- Measure before you map
- No change without leadership
- People have ideas
- Plan Do Check Act
- Plumbers and architects
- Primary measures
- Prince 2
- Self-managed teams
- Stamping on snakes
- The upside-down triangle