John Seddon’s article about ISO 9000 in the Daily Telegraph caused a stir and got a reply from Stevan Breeze, chief executive of BSI. In turn, John Seddon replied with an open letter. Read the open letter here.
John Seddon’s article about ISO 9000 in the Daily Telegraph caused a stir and got a reply from Stevan Breeze, chief executive of BSI. In turn, John Seddon replied with an open letter. Read the open letter here.