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ISO 9000

  • ISO 9000 overview
  • 1993 research
  • 1996 Research: Introduction
  • 1996 Research
  • 1996 Research: Appendix 1
  • 1996 Research: Appendix 2
  • 1996 Research: Appendix 3
  • 1996 Research: Case study 1
  • 1996 Research: Case study 2
  • 1996 Research: Case study 3
  • 1996 Research: Conclusions
  • A brief history of ISO 9000
  • A presentation to the Institute of Quality Assurance
  • ISO 9000 and hotel service
  • ISO 9000 origins
  • ISO 9000 requirements
  • Death to ISO 9000: An economic disease
  • Open letter to Chief Executive BSI
  • Quality through audit?
  • The Vanguard Standards
  • What if I have to do ISO 9000?

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