- ISO 9000 overview
- 1993 research
- 1996 Research: Introduction
- 1996 Research
- 1996 Research: Appendix 1
- 1996 Research: Appendix 2
- 1996 Research: Appendix 3
- 1996 Research: Case study 1
- 1996 Research: Case study 2
- 1996 Research: Case study 3
- 1996 Research: Conclusions
- A brief history of ISO 9000
- A presentation to the Institute of Quality Assurance
- ISO 9000 and hotel service
- ISO 9000 origins
- ISO 9000 requirements
- Death to ISO 9000: An economic disease
- Open letter to Chief Executive BSI
- Quality through audit?
- The Vanguard Standards
- What if I have to do ISO 9000?