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Inspection is too late

Inspection does not improve quality, nor guarantee quality. Inspection is too late. The quality, good or bad, is already in the product. As Harold F. Dodge said, “You cannot inspect quality into a product”.

Deming 1982 ‘Out of the Crisis’ (First MIT edition 2000 p29)

  • More inspection is less reliable
  • Costs of quality control
  • Regulation and Inspection
  • Mystery Shopping is Dumb

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