Results
On the spot housing allocation decisions. 84% of applicants’ needs are met.
Void turnaround time reduced by two thirds and refurbishment costs reduced by 16%
67% of properties let within 4 weeks, an increase of 18%
Better cash flow – 30% reduction in the time taken to collect the tenants’ first rent payment and loss of rental income reduced by a quarter
New tenant debt reduced by 45%
Housing repairs and other services, including plumbing, delivered to the tenant on the day and at the time they want with dramatically reduced costs:
- a 125% increase in jobs completed with stock carried on the operative’s van. 90% of all jobs completed with a 75% reduction in the value of van stock,
- operative downtime due to shopping for materials reduced from 1.5 hours a day to minutes, resulting in a saving of £50,000 per annum per 10 operatives employed.
Rent arrears reduced by 20%
All the above leading to a customer satisfaction rating of 93%
In 2005, the Office of the Deputy Prime Minister in the UK evaluated The Vanguard Method by talking to several of Vanguard’s Housing clients.
They published this report: A Systematic Approach to Service Improvement, Evaluating Systems Thinking in Housing
© Crown copyright 2005
Different solutions and better problems
Better for the customer
The answer to every Director of Housing Repair’s problem ….
Better for the people