December 2011
- A good day to fly
- A good day for industrial diseases
- Bandwagon of minor achievements
- The evidence mounts
- The cost of IT failure
- Getting the IT to work
- Digital talent or digital madness?
- A reader quotes
- A policeman fights back
- Dumbest targets of all
- The minister’s on TV
- Fiddling while people suffer
- Pretenders duck the big lever
November 2011
- A trip to the NAO
- More wrong stuff righter
- £2m spend on ‘digital talent’
- Universal Credit
- London Assembly baffled
- Prison officer baffled
- More grief in Australia
- Lawyers fight back
- Another big idea
- Ministers carry on regardless
- Lean failing in Canada
- Tool heads destroy care service
- Academic taxes my patience
- If I were on twitter
- Policing in austerity
- Seddon speaks
October 2011
- NHS IT: I told you so
- UC will go the same way
- Passport Office IT costs
- ‘Flogging’ the dead horse
- Challenging the great and good
- Let’s make it all up
- Seddon on the radio
- Head stays stuck on wrong
- Procurement – the other fad
- Managing costs causes costs
- Health shows massive scope for improvement
- Managers conditioned on the front line
- Audit Commission lament
- Special event in Scotland
September 2011
- Same the world over
- Blair’s admits he got it wrong
- Seeking evidence to support prejudice
- Exposing the dishonesty of narrative
- Compelling evidence that is ignored
- IT people get it
- Social media bites back
- Cram full of nonsense
July 2011
- Universal Credit: has the train has left the station?
- It gets worse
- HMRC: An accountant laments
- And more
- And more
- It makes workers sick
- It makes citizens sick too
- Big society is big business
- The voluntary sector campaigns…
- The cost of CBL
- How to feel better
- You couldn’t make this up
- The Vanguard Method and policing
- Some dates for diaries
June 2011
- A friendly picnic
- One angry man
- Innovator slammed by numpty inspectors
- CPA: The truth is out
- Health in trouble in Alberta
- HMRC in the news again
- Private-sector did it first
- Out-sourcing drives costs up
- Someone should have told Birmingham
- SW1 lurches even further into trouble
- Aussies make the same mistakes
- It’s not the people, stupid
- Eat out in Great Yarmouth
- Care Services
May 2011
- Terry Moran listened
- DIY dismays
- Policy-based evidence
- Fear is alive and well
- More costly thinking in housing
- ‘Professional’ procurement
- Caulkin explains
- A useful thing for Whitehall to do
- One sane cop
- I’m coming to Australia
- Hayley is a star
- Targets make performance worse
- Come to the Deming forum
- Systems Fundamentals – open programmes
April 2011
- The secretary of state replied
- I got dumped!
- HMRC: never out of the news
- The Audit Commission – not dead yet
- Whitehall is still at it
- Disability tests disable
- Vanguard Method in the press
- Teachers see through ‘deliverology’
- Some upcoming events
- Derby action learning programme
- Come to the Deming forum
March 2011
- Open letter didn’t get through
- Early warning of the same problem
- Only two types of claimants?
- Statist logic on benefits errors
- HMRC manager in denial
- Pickles’ savings
- Why don’t nurses care?
- Policy versus practice
- You have to get permission to improve
- Some bad advice on failure demand
- Good news in health
- ‘Kata’ the new ‘lean’
- Taking control out of care
- Post Office management in need of help
- Audit Commission not dead yet
- I’m speaking at a lean event!
- Back to Sweden
- Derby action learning programme
- A date for your diary
February 2011
- A campaign is born
- HMRC does it again
- NHS hooked on the same drug
- Ministers think shared services is a no brainer
- DWP call centres ‘living hell’
- Lean on the wane
- The penny dropped
- Are academics about to revolt?
- Systems thinking in care services
- The better way to develop IT
- Derby action learning programme
- A new book
- Video on targets