December 2009
- The godfather of lean
- Then God sent an angel
- An encounter with Bundred
- A bonfire of the specifiers
- Vote for a sound policy
- HMRC help-lines don’t help
- Regime bears down on benefit claimants
- From efficiency to effectiveness
- Systems Thinking – introductory days
- Open Fundamentals programmes
November 2009
- Bundred gets his defence in first
- Our opportunity to influence a new inspection framework
- More on my spat with the audit commission
- Big prices, big mistakes
- Voluntary sector gets its act together
- Poor old BT
- Talking to the Tories
- A FREE event for Welsh public-sector people
- Other up-coming public events
October 2009
- What Jim doesn’t get
- Re-thinking lean service
- Bad management on steroids
- Three things on costs
- The tyranny of planning
- Systems Thinking in Wales
- Systems Thinking in Northern Ireland
- Systems Fundamentals in Hull
- Systems Fundamentals in the USA
- Systems Thinking – an introduction
September 2009
- Total Place – total denial
- More frightening bureaucratic denial
- Driving up alienation
- Anti-social behaviour policies do the same
- Doing less of the wrong thing
- Putting patients last
- Features over benefits in choice-based lettings
- Lots of good news in housing
- Systems thinking in the South West
- Don’t share – redesign
- Bundred blunders on
- Public sector inefficiency costing £58.4bn
- Re-educating the tool heads
- Vanguard events coming soon
August 2009
- A spat with the Audit Commission
- Spoken from the heart
- Would you like to give a little of your time?
- Do targets kill people?
- Meanwhile out in our hospitals…
- And back at the factory…
- More snippets on factory costs
- While we put up with the rubbish services
- What happens to people when they become ministers?
- Something else that didn’t go quite right
- At last – a good decision
- Music to get it off your chest
July 2009
- On being a Tsar
- My manifesto
- Factory folly started in the private-sector
- IT providers given opportunity to flog their junk
- Targets killing people
- And now, new from our PM, targets on steroids
- Failing on complaints management
- New Housing regulator = more of the same
- Council takes on the Audit Commission
- Get badges, punish our children
June 2009
- Audit Commission fesses up?
- Satisfying audit, not citizens
- Back offices: bad method
- Provider pleas for ministers to push harder
- Total Place: total nonsense
- NI 14 blunders on
- A last desperate attempt?
- NI Housing gets it wrong
- Can we stop the TSA wasting £6m?
- The private sector did it first
May 2009
- Alistair Darling’s £15bn
- Back in this mad world
- HMRC still in the news
- The Help Desk – a modern oxymoron
- CAA blunders on
- Ohno warned about top-down standard-setting
- ISO 9000 on the wane?
- The dead hand attacks voluntary agencies
- Fudging the numbers
- It’s centralised, it’s nutty, it’s miles from reality
- Targets don’t work
- Schools kill creativity
- Systems Thinking in Sweden and Denmark
- Systems Thinking in New Zealand
- Other events coming up
April 2009
- Death in Stafford
- More on Baby P
- Why doesn’t your doctor listen?
- Why can’t your hospital do the right thing?
- Targets in schools
- Partners ‘shaft’
- Final score or end of the game?
- Hats off to the Kiwis
- More ‘best’ nonsense
- Offshoring and failure demand
- Seddon speaks in Scotland
- Deming Forum – I recommend it
March 2009
- What do cops need?
- Presentation over reality
- Never mind the evidence
- Snow puts targets at risk
- Probation Officers get mugged
- Council sued for ‘unlawful’ move
- Councils revert to ‘in-sourcing’
- Lights go on in housing
- Housing Association looking for systems thinking leader
- Systems Thinkers looking for new challenges
- Vanguard public events