December 2008
- Action over knowledge
- Inaction despite knowledge
- Blame over knowledge
- Narrative over knowledge
- Ideology over knowledge
- Belief over knowledge
- Prejudice over knowledge
- Achieving targets, not purpose
- NI 14 brings out the vultures
- Lament from the front-line
- What do you do in a downturn?
- Tool heads fess up
November 2008
- Dyson excels in service design
- Still no service from HMRC
- Only in America
- Audit Commission gives SW1 thumbs up
- More support for the ideology
- Don’t get on the wrong side of the Audit Commission
- NI 14: The Petard
- Tools for fools
October 2008
- Don’t tell my staff targets don’t work!
- IBM = I’ve Been Managed (by the numbers)
- Top cop denounces inspection
- From the horse’s mouth: NI 14
- What shall we call NI 14?
- Something David Varney urgently should read
- Minister set to create more failure demand
- Regulation task force does the wrong thing righter
- Taking justice from our children
- Systems talk for the i-pod generation
- Seddon speaks
- Vanguard events this autumn
September 2008
- EoN team wins award
- Systems Thinker MBE
- Is perfect possible?
- South West One in the news
- HMRC and DWP fail again
- And again
- What do dolts do?
- The right to create waste
- Spinning participatory budgeting
- More on the cost of targets
- It changes your life!
August 2008
- Are ministers psychologically incompetent?
- Insider tells all on Prison Service’s ‘shared service centre’
- The experience you get with HMRC
- The experience you get with the NHS
- The experience you get with tax credits
- How do we feel?
- Real nonsense, real damage
- Regulator favours targets over purpose
- Targets damage your health
- How bold was the minister?
- How bold are the managers?
- I remain optimistic!
July 2008
- ‘Old’ factory thinking
- And dreadful for customers
- More on HMRC’s mean lean
- Spoke in the wheel of Southwest One
- ‘Shared Services’ consultant confesses
- Audit Commission chief promotes ideology over evidence
- Did your nurse smile?
- A ‘bed manager’ laments
- A patient laments
- A mother laments
- A spouse laments
- ‘Lean’ advice on meeting targets
- What is the purpose?
- Public Sector Accreditation Programme
- Systems Thinking People – a new service
- Going to the theatre?
June 2008
- Choice-based letting ‘under-funded’
- DfT shared services initiative ‘costs rather than saves’
- Shared services: more on the wrong way
- Failure demand and benefits processing
- Social networking – the new ‘big idea’
- CSCI inspectors caught cheating
- Washing our hands, not our old people
- Policy runs ahead of evidence
- Sorry – that’s confidential
- NHS to sack ‘failing managers’
- A lament from the NHS
- A lament from the probation service
- Cops ‘rebel’ on target culture
- Private-sector call centre fraud
- Systems Thinking in Telcomms
- CapChart – a new product from Vanguard
May 2008
- On tour
- Son of Chartermark
- The man with tools for everything
- Why don’t the numbers come through?
- Lean as mean
- How many miles does a nurse walk?
- NHS Direct compounds mistake
- Incapacity to do the right thing
- You see what you want to see
- A novice ‘gets it’ with NI 14
- Systems Thinking in the public sector – case studies
April 2008
- The book and the tour
- Calibration tourism
- Avoidable contact guidance bonkers
- I put it to the minister
- The minister is being groomed
- The paradigm is the problem
- NI 14 a ‘classical’ mistake
- The classical sycophant
- Audit Commission keeps ahead of the game
- Coercing doctors to behave stupidly
- How to engage ingenuity in the wrong things
March 2008
- The book is coming!
- And I am coming to a place near you
- HMRC worker speaks
- Bad guidance on service design
- Systems thinkers strike a blow
- The struggle to find an alternative
- Why NI 14 should not be a target
- Targets are killing people
- How not to motivate your workforce
- Audit Commission gets it wrong
- From clueless to hopeless
- KTP opportunity
- Senior leader seeks appointment
February 2008
- CRM not designed to improve services
- Managing the wrong problem
- Despite it all, people try
- Another one bites the dust
- Is the penny dropping on NHS targets?
- It started in the private sector
- The two Johnnies
- New book – publication date
- I’m coming to a place near you
- Vanguard in The Netherlands
January 2008
- Command and control lean
- The frustration of being told to do the wrong thing
- The paradigm determines the problem
- Progress of the ‘Vanguard’ target
- A powerful little book
- Service factory failure
- System thinker looking for work in the North West
- The two Johnnies
- ‘Lean’ Universities
- Can I come to your place?