December 2004
- Rationalising government’s failure
- The evidence is on the table
- Coercion and ignorance are the modus operandi
- Ministers push up costs of NHS
- Civilian in disguise
- Calling the cops
- Making inspectors happy
- Is anybody there?
- The Vanguard Academy
November 2004
- The seven sisters?
- Vanguard better than ‘Best Value’
- Minister is in the dark
- The customer’s view
- Win awards! Push up costs and make service worse!
- NHS IT system costs up
- And government drives the human costs up
- De-regulation leads to worse service
- Bullying is on the up
- Bonuses reward speed over service
October 2004
- Dan agrees to acknowledge my ideas
- ISO lapse is an easy decision
- ISO numbers keep going down and up’
- Assessors are known as the ‘seven sisters’
- The NHS don’t want improvement
- A and E demand grows, but why?
- Sad, mad and glad: an intervention designed by dummies
- Systems observations of security
- Fit for the Future in German
- The Gershon Report
September 2004
- On being controversial
- Dan’s a naughty boy
- Simon’s a good boy
- ‘Not lean’ lean
- ‘Mean’ lean
- Good service is anything but standard
- Government beats public sector up
- Government wastes our money while doing nothing for our health
- You can’t be sure of Shell
- Vanguard goes Dutch
August 2004
- Ohno said
- Ohno didn’t say
- The purpose of lean
- Watch out for the tool heads
- Have the tool heads done it to you?
- I’m glad I didn’t go to the NHS
- Audit Commission people are just like managers
- Doing the wrong thing righter
July 2004
- Ohno said
- The customer sets the nominal value
- The customer sets the nominal value (2)
- BSI chief should retract false claims for ‘Quality’ standard
- ISO 9000 just doesn’t work
- Is this excellence?
- The MBA not to avoid
- Another way to cheat our health
- The ministerial mind
- Vanguard funded by ODPM
June 2004
- ISO 9000: making work as if working
- Education, education, education = waste
- The talent of a current leader
- What is management’s job?
- Health minister does the wrong thing righter
- Doctor reveals the truth
- Will IT work in health?
May 2004
- Leak reveals public sector reform is failing
- What does the Prime Minister deliver?
- The US is doing it too
- The burden of measurement
- The real causes of waste
- Institutionalised call centre waste
- And lawyers cause waste too
- Another example of designing waste in
- Feedback on Six Sigma
April 2004
- What the press is saying
- The plausible sold to the gullible
- The problems are the wrong problems
- You don’t need all that training
- Reporting distorts the system
- A grain of truth
- The statistics are misleading
- TQM on steroids
March 2004
- Minister dumps targets
- NHS Direct
- A sure sign of madness
- No idea
- More nonsense in education
- Shall we save the monster?
- Next month SIX SIGMA: the beginning of the end